Improving Patient Contact Services: A Holistic Strategy
Adopting a multichannel strategy enables healthcare organizations to engage with patients through their preferred communication channels. Streamlined appointment scheduling and management are crucial for maximizing patient flow and effectively utilizing resources.
Current patients have unprecedented access to educational resources, leading to increased questions and concerns about their care, insurance, and billing. At HUBSEVEN, patients experience a thoughtful and unhurried approach where every query is addressed comprehensively.
Our Patient Engagement team ensures exceptional transparency and accessibility, setting clear expectations and providing attentive service, which enhances patient satisfaction and boosts retention rates.
Patient satisfaction significantly increases when they can easily manage premiums, file claims, and receive precise information. Furthermore, patients are often willing to invest more in healthcare services when they experience these enhanced, value-driven interactions.
Whether you’re looking to fully outsource your patient contact operations or strengthen your internal team, HUBSEVEN can craft a tailored solution to meet the specific needs of your medical practice, hospital, or surgery center.
Patient Notification Services
Inform patients about situations where coverage may be unavailable or where they are dealing with out-of-network payers or plans, which could lead to self-pay requirements before the service is provided.
Provide details on the patient's co-pay, co-insurance rates, and remaining deductible to help minimize bad debts.
Answering Services
Provide courteous follow-up on all patient balances, address inquiries, arrange payment plans, and offer guidance throughout the payment process.
Employ experienced customer support billers to handle all patient calls related to billing, scheduling, statements, and other concerns.
